Terms & Conditions
Availability: Unfortunately we cannot always guarantee availability of our products. In the unlikely event of a product you have ordered being out of stock we will contact you as soon as possible and either offer you a full refund, an alternative product or place your order (in full or in part) on hold until we can fulfill it. Should your order be placed on hold, we will inform you once it is ready for dispatch.
Confirmation of orders: When you place an order to purchase a product from us, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of that contract.
Termination and Cancellation: We reserve the right to terminate accounts, refuse order requests, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Payment and Dispatch: We accept all major debit and credit cards online (VISA, MASTERCARD, AMERICAN EXPRESS). We also offer PayPal as an alternative form of payment. All transactions are carried through only in EURO currency. Orders will be dispatched once payment has been confirmed. The order placement occurs in our website and the actual payment takes place in a very secure environment provided by our payment gateway that meets all the highest standards of security (SSL certification, 128-bit encryption).
Mistakes in bills, receipts or payments: Mistakes in bills, receipts or payments will be corrected as soon as possible and within 30 working days.
VAT and Customs: Where applicable, VAT is included in the price shown.
When ordering goods from us for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Shipping: Purchases will be sent insured (payed by us) and registered (at a 2,5 euro fee to the customer), using the Greek Postal Service. Please allow 2 to 3 weeks for worldwide delivery and within Europe approximately 10 days. Please check with your post office if your parcel has not been delivered as packages will need to be signed for and may be held at your local post office.
Breakages, losses and incorrect deliveries: In the event of your goods arriving damaged or being lost, or in the event of an incorrect delivery, you must notify us as soon as possible and (i) if your goods arrive damaged or are incorrect, within seven working days of their receipt or (ii), if lost, within 14 working days from the date of your order.
After having discussed return details with us please return the damaged goods to us and we will arrange for a replacement to be dispatched. Unless otherwise instructed by us please return the items registered using your Postal Service.
Olive wood: All of our products are handmade from genuine olivewood. Due to the nature of the olivewood and of our work, sizes are approximate and the grain of the wood may vary from any picture viewed on our website.
Events beyond our reasonable control: We will not be held responsible for any delay or failure to comply with our obligations under these Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This Condition does not affect your statutory rights.
Alteration of our service or amendments to these Conditions: We reserve the right to change, modify or remove information from this web site from time to time and to change or modify these Conditions at any time. Prices, product range and availability of goods are subject to change.
By using this site you accept that it is at your own risk. We have taken every effort to ensure that the information on this web site is correct, accurate and up to date. However, any responsibility for information that is incomplete, inaccurate, out of date or reasonably defined as personal opinion is limited to that which is set out in our Conditions.
Returns, refunds and order cancellation: In the unlikely event you may wish to return any items you have purchased, please inform us within 10 days upon receipt of your purchase. We kindly ask you to e-mail us quoting your invoice number and the reason you wish to return the item(s). We will contact you within 48 hours upon receipt of your e-mail in order to resolve the matter and arrange for a full refund.
Cancellation of an order can occur only prior to the shipping date of the order. Once an order has been dispatched it can not be cancelled.
All returned items must be shipped back to us in the same condition they were received by you for a full refund of the goods. Returned parcels charges and original delivery charges are non-refundable. You must notify us of a parcel to be returned before returning it (by e-mail, writing or telephone). All refunds will be made within 30 days of receipt of the returned goods.
We ensure your payment details are secure. All online orders are encrypted using the Alpha Bank payment gateway security system. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text neither on our servers nor on any website.
When an exceptionally large order or one of high value is placed we will contact you to ensure that the order is not fraudulent.
Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.
The Information we collect
Why we collect it
We collect information about you so that we can personalise your use of the web site, assist your use of the web site and improve the web site generally. Depending upon your selections for our data protection, we may arrange for you to be sent information about related products and services from us.
Who we disclose it to
We do not disclose your personal or any other kind of information we have gathered about you through our services to you to any third parties.
certain circumstances we may need to disclose information about you if you
also disclose or access your account if required to do so by law or by any
We will only pass on information about you to third parties overseas to enable us to perform services requested by you.